Return and refund policy 

Dear customer, we thank you for your shopping on the agency group website, if you have a desire to return or exchange a product, please see all the terms of return and refund for us.

- The customer has the right to return or exchange the product within 14 days from the date of receipt, subject to the following conditions :

1-do not use the product or cause damage in any way.

2-No Return or replacement of a product that was previously installed in the car.

3-the product must be in its original condition and in its original packaging.

4-the purchase invoice is provided when returning or replacing the product.

How to complete a refund or refund 

1-the refund is made by calling one of our numbers.

2.the product is delivered at one of our branches or by shipping borne by the customer.

3-in case the product arrives to the customer with undisclosed specifications, we will bear the cost of return shipping for the product.

4-the product is inspected and inspected upon receipt, and in case of acceptance of the product, the price paid to the customer is refunded.

5-in the case of payment by credit card, the refund will be made within a period of time ranging from 14 to 20 days from the acceptance of the product according to the procedures followed by the card issuer.

6. the shipping costs of the product are not refundable.

• The customer has the right to return the product in accordance with the following cases :

    1. receipt of a product different from the product ordered.

    2. clean up the defect of the product after receipt.

    3. the product is disproportionate to the customer's car.

• The company has the right not to return or replace the product if the product is used or when it is proved that there is damage or damage to the product, because this negates the warranty policy.